Updates to Security Platforms Requires Member Action

Member online account security is a priority for Premera Blue Cross Blue Shield of Alaska. As a result of recent updates, members will have to:

• Sign-in with the email address associated with their Premera online account, instead of their user ID.
• Reset their Premera account password. This can be done on premera.com or the Premera mobile app.

What’s next

When this change occurs, members will receive an email asking them to reset their password. These emails are safe to open. Members will be prompted to reset their password at their next login if they don’t act after receiving the email notification.

Create an account

Encourage your clients to promote premera.com account creation. Members can quickly access health plan benefit information, opt-in and access electronic EOBs, and more in the Premera web portal and mobile app.

Contact your Premera account representative for more information.