Premera supports members through complex care

When healthcare becomes complicated, navigating benefits, appointments, travel, and other logistics can add even more stress. One Premera member’s experience shows how personalized support can help make that journey easier.

A 50-year-old teacher and Premera member from Kodiak, Alaska, needed to travel to Seattle for specialized care following a metastatic cancer diagnosis. In addition to managing his diagnosis, he and his wife had to navigate unfamiliar medical information, health plan benefits, travel, lodging, and appointments.

A Premera case manager helped the couple coordinate lodging benefits, connected with care teams, and even met them at their first appointment to help guide them through the cancer center. That support continued throughout treatment with help navigating travel arrangements, extended lodging, paperwork allowing his wife to speak on his behalf, and preparation for his transition to a new health plan after retirement.

Their experience is an example of how personalized case management can provide practical guidance and human connection during a challenging healthcare journey.

Read the full member story on Healthsource and learn more about how Premera supported this member and his family.