Helping New Members Pay Their First Bill

To activate their 2025 coverage, your new clients need to pay their first monthly bill. You can simplify the initial process for them by sharing the following payment options and tips.

Member ID Numbers

New members need their member ID number to make a payment. The member ID is on the invoice they received in the mail. They can also call customer service at 800-809-9361 and ask for their member ID. Please remind them customer service wait times can be high in January.

Four ways to pay

• Online
  Pay online by creating an account. Once they create an account, they can make a one-time manual payment. This will be applied to the member’s account in about 24 hours.

After they have made the initial payment to secure coverage, they can set up recurring automatic payments. Recurring automatic payments aren’t recommended for the first bill as the timing may be too late. We don’t want new members to run the risk of having coverage cancelled before it starts!

• Phone
  Pay by phone using our automated payment system at 888-874-4178. Your clients will need their member ID number and payment method. The payment is applied to the account in about 24 hours.
• Mail
  Pay by mail by sending the detachable portion of their invoice and mail it with a check (payable to PBCBS AK Member Premiums) to:

PBCBS AK Member Premiums
PO Box 840555
Los Angeles, CA 90084-0547

We recommend you remind clients that pay by mail is a slower payment method than online or phone. Members should write their member ID on the check for reference.

• Bank Bill Pay (not recommended)

New members can pay by accessing their bank’s online bill pay system with their subscriber ID handy. When prompted, select Premera Blue Cross and this exact address:

Premera Blue Cross Blue Shield of Alaska Member Premiums
PO Box 840555
Los Angeles, CA 90084-0547

We don’t recommend this payment method for members because we often see issues with the information the bank is given or with changes that occur throughout the year. For example, if a reported income change causes a subsidy to change, the total premium owed will also change. If the bank bill pay amount does not meet the premium, it could lead to the account being terminated. It’s common for members to think of bank bill pay as “autopay”, but Premera has no communication with the bank and no ability to alter payment amounts.

Quick tips for bill pay

• All your new individual plan clients will receive an invoice in the mail with their member ID.
• Payments are due on the first of each month.
• The quickest way to make their initial payment is to pay by phone or create an online account.
• There are some restrictions on who can pay the monthly bill. Details can be found on our pay monthly bill page.
• If individual plan members are unable to make payments, they should contact customer service at 800-809-9361.
• Encourage your clients to explore our get started page for FAQs, online account tips, information on selecting a PCP, and much more.