Enhanced mobile app improves member experience

An enhanced Premera member mobile app is now available, giving members an improved way to access health plan information and self-service tools from their mobile devices. The update brings the mobile and web experiences into greater alignment.

What’s new

The enhanced app includes:

• Enhanced Find Care experience.
• Redesigned deductible and accumulator tracking for medical, dental and pharmacy benefits.
• Benefits information available on the mobile app for the first time.
• Benefit search functionality.
• Enhanced claims experience with additional claim details.
• Pharmacy tools are available in the mobile app for the first time, including prescription search and management capabilities and prescription forms.

What members need to know

Members who already use the mobile app will need to update to the latest version before they can continue using it and get access to these new features. They’ll be prompted via an in-app message to download the mobile app update.

Existing login credentials (email address and passwords/passkeys) will continue to work, so members don’t need to re-register. Member information will also be retained as part of the update.

Additional mobile enhancements are expected later in November as Premera continues its Member Digital Experience modernization efforts.