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Change Healthcare Cyberattack Contained

March 13, 2024

On February 21, UnitedHealth Group’s Change Healthcare announced they experienced a cybersecurity incident. Change Healthcare provides various technology services across the healthcare industry. Change Healthcare indicated their information technology systems had been compromised during the incident. The company immediately disconnected services, notified law enforcement, and began investigating the threat. There’s no immediate timeline for restoration of services.

Premera Blue Cross Blue Shield of Alaska has taken steps to secure our systems and monitor for indications of this cyberattack. There’s currently no sign of suspicious activity within Premera systems. Our pharmacy benefit manager, Express Scripts, has also taken precautionary measures to disconnect their networks from Change Healthcare and, in some cases, Optum.

Some members may experience difficulties in accessing pharmacy services. We’ve also learned that some of our programs may not have access to certain Change Healthcare provided resources, which may be limiting member’s ability to access services.

We continue to monitor the situation and work closely with our partners. For up to date information, you can follow our Healthsource blog.