Accessing Spring Health for Virtual Mental Health

Premera Blue Cross Blue Shield of Alaska offers virtual care for primary/urgent care and mental health.

Members can use the Premera mobile app on Apple or Android devices to access their virtual care options.

Accessing Spring Health

To use Spring Health, members should follow these steps:

1. Register through the Premera mobile app and select Spring Health or visit springhealth.com/connect

3. Enter the alpha prefix and their ID number without character spaces.
4. After registering, download the Spring Health app, log in, and start access care

Troubleshooting

1. Confirm they are registering from the correct website or the Premera mobile app
2. Remove any spaces between the alpha prefix and their member ID